Property Frequently Asked Storage Questions

Even if you’ve read through the storage tips, compared the different facilities, reviewed the sizes and rates, you may still have a few questions. We have put together a list of the most frequently asked questions as determined by our member facilities. Take a moment and review these and if you still have questions, feel free to call one of our members or contact them online.

1. How much is the deposit?

None of our member facilities charge a security deposit.

2. Do you provide the key to the unit?

Our member facilities all operate on the your lock, your key premise. This means you have your own lock and your own key, and can be assured that only you have access to your unit. For your convenience, member facilities do have locks for purchase in their offices.

3. What do I need to rent a unit?

All you need is a valid driver’s license, or other verifiable photo ID.

4. How long is the contract?

Our members all operate on a month-to-month basis. This means that the minimum stay is one month but you are not tied into a long-term contract. However, those storing for longer periods of time will enjoy discounts for multi-month rentals!

5. How do I make a reservation?

You can reserve your unit by simply clicking on reserve my unit at the site of your chosen facility or you may call them directly!

6. What about insurance?

In Texas you must be a licensed agent to sell insurance. In general, most homeowners or renters insurance will cover up to a certain percentage of your belongings that are stored. Check with your agent for the particulars of your insurance company and your policy. Our member facilities can also provide you with a brochure from a company that specializes in self-storage insurance at very reasonable rates.

7. Can I pay over the phone?

You may rent and pay for your unit over the phone but you will need to come to the office to complete the initial paperwork. Our member facilities also offer many automatic billing options that can take the worry out of paying another bill. Ask your storage expert for details.

8. What about moving services?

All member facilities provide large moving trailers that are FREE with on move-in. This will help you move your belongings in one or two easy trips! If you wish to hire a professional moving company, ask your storage expert to recommend some. They have probably dealt with several.

9. My company wants to rent storage and we need to receive regular package deliveries. Is this allowed?

All member facilities accept deliveries for their clients. Ask your storage expert for the details at your chosen facility.

10. What type of payment do you accept?

Our member facilities all accept cash, personal check, money orders, American Express, Discover, Mastercard and Visa.